Effective Listening and Communication Skills
The Samaritans, Nightline, Childline, the AIDS Help line, all organisations synonymous with good listeners. Why then are they there?
"By Listening, most people are only waiting for their next opportunity to talk"
We all need someone to talk to, we all need someone to listen to us.
Ask any troubled organisation where they see the root of their difficulties, and many will report poor communication between levels.
Ask many troubled relationships, and how many people will comment how their partner doesn't listen to them.
Have you noticed how with some people, even complete strangers, you can tell them absolutely anything. And yet with others, even your closest friends, you can't seem to tell them anything at all?
Who is the Effective Listening Skills program for?
- Individuals who would like to learn more about how to listen effectively.
- From 174-80
- From any background
The effect of the Effective Listening Skills program:
- Improved relationships with family and friends.
- More stable relationships with partners
- Increased respect from work colleagues (both managers and staff)
- Less time wasted in poor communication
- Decreased stress
- More time for others
- More time for yourself
- Improved quality of life
Key Elements of the Effective Listening Skills program:
- Why we all need someone to listen to us
- Examples of good listening bad listeners
- The necessity, practice, and importance of silence
- How to be non judgmental, and not give your advice.
- Allowing others to arrive at their own solutions.
- The importance of Confidentiality
- The importance of Body Language, and mirroring.
- Personal Space and Comfort Zones
- When to touch and when not to make physical contact
- Introduction and practice of individual relaxation exercises
- The structure of the mind, and why we need to talk.
- All classes are an opportunity to share experiences, and work with each other individually and in a group.
- All participants will gain knowledge and experience of both listening, and talking without interruptions.
- Learning is in the form of circular class lectures, working in small groups of 4 and 5 with general feedback to the groups, and in a series of structured and unstructured one on one listening and communication exercises varying in lengths.
For any further information, please don't hesitate to contact us